Parent/Legal Guardian & Student Complaints Procedure

It is the goal of the International Baccalaureate program at Haines City High School to maintain focus on the IB mission and philosophy. This includes being open-minded and reflective in our approach to receiving feedback or concerns from parents/legal guardians and students. The procedures outlined below explain how to proceed if concerns arise throughout the school year.

General Guidelines

At times, students or parents may have questions or concerns that they wish to bring to the attention of school staff. Students and parents are encouraged to express concerns and complaints with appropriate school staff through emails, phone calls, and/or scheduled conferences. The following general guidelines will help to ensure that all communication is timely and effective.

  1. Contact the classroom teacher when the concern involves a student’s academic work, instructional materials, and/or classroom environment. The teacher will strive to respond to the concern by the next school day and resolve the issue within 3 school days.
  2. Contact the Head of School/Counselor/Resource when concerns are of a personal nature. They will strive to respond to the concern by the next school day and resolve the issue within 3 school days.
  3. Contact the Counselor/Resource when questions or concerns are related to the IB program and a student’s overall performance and progress. They will strive to respond to the concern by the next school day and resolve the issue within 3 school days.
  4. Contact the Head of School when concerns cannot be resolved with the teacher or counselor. The Head of School will strive to respond to the concern by the next school day and resolve the issue within 3 school days.

Haines City’s International Baccalaureate East complaints procedures are communicated to students and their families during orientation, through parent and student resource materials, and as needed during other various times throughout the school year.

Complaint Procedures